Refund policy

Return & Refund Policy

 

We want you to love your order. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund.

 

Eligibility

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your proof of purchase (order number).

 

How to start a return

Email us at support@razumall.com with your order number and the reason for the return. We will reply within 1-2 business days with the return address and instructions. Items sent back without first contacting us cannot be accepted.

 

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the return shipping or send a free replacement.

 

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 30 days of delivery with photos of the issue. We will offer a replacement or a full refund, including original shipping.

 

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-7 business days. Your bank may take additional time to post the refund.

 

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

 

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible at support@razumall.com.

 

Contact

Razuno Global LLC

1500 N Grant St, STE B, Denver, CO 80203, United States

Email: support@razumall.com

Phone: +1 312-265-2685